Privacy Policy
Effective Date: August 1, 2024
iCatering Inc. and its Franchisees ("we," "us," or "our") operate the website www.HotUp.delivery and the Hot🔥Up mobile application for iOS and Android (the "App"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information in compliance with U.S. federal law, state law, including the California Consumer Privacy Act (CCPA), the Florida Information Protection Act (FIPA), Apple's App Store Review Guidelines, and Google's Play Developer Policy.
1. Information We Collect
a. Personal Information. We collect the following types of personal information from you:
• Identifiers: Name, postal address, email address, phone number, unique personal identifier, online identifier, Internet Protocol address, device identifiers.
• Commercial Information: Records of products or services purchased, obtained, or considered.
• Internet or Other Electronic Network Activity Information: Browsing history, search history, and information regarding your interaction with our Site, App, or advertisements.
• Geolocation Data: Physical location or movements.
• Professional or Employment-Related Information: Job application information, such as employment history.
• Inferences: Derived from the information collected to create a profile about preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
b. Sensitive Personal Information. We do not typically collect sensitive personal information such as social security numbers, driver’s license numbers, state identification card numbers, or financial account information. If collected, this information will be protected in accordance with applicable laws.
2. How We Collect Information
We collect information from you in the following ways:
• Directly from You: When you provide information directly to us through the Site, App, customer service, or during the order process.
• Automatically: Information is automatically collected when you interact with the Site and App, such as through cookies and similar technologies.
• From Third Parties: We may collect information from third-party sources, including service providers, marketing partners, and public databases.
3. Use of Information
We use the personal information we collect for the following purposes:
• To Provide Services: Processing your transactions, orders, and payments.
• To Communicate: Sending you marketing communications, newsletters, service updates, and responding to your inquiries.
• To Improve Our Services: Analyzing usage of our Site and App to improve user experience and functionality.
• To Comply with Legal Obligations: Complying with legal and regulatory requirements.
4. Sharing of Information
We may share your personal information with:
• Service Providers: Third-party vendors that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Partners: Trusted partners to offer joint products, services, or promotions.
• Legal Authorities: To comply with applicable laws, regulations, and legal processes.
• Franchisees: Independent businesses operating under the iCatering brand for order fulfillment and customer service.
5. Your Rights
a. California Residents (CCPA). If you are a California resident, you have the following rights:
• Right to Know: Request information about the personal data we collect, use, and disclose.
• Right to Delete: Request the deletion of your personal data.
• Right to Opt-Out: Opt-out of the sale of your personal data.
• Right to Non-Discrimination: You will not be discriminated against for exercising any of your CCPA rights.
To exercise these rights, please contact us at info@hotup.delivery or call +1 786 8400834.
b. Florida Residents (FIPA). If you are a Florida resident, you have the following rights:
• Right to Notice: Be notified if your personal data is subject to a security breach.
• Right to Access: Request access to your personal data.
• Right to Correct: Request corrections to inaccurate personal data.
• Right to Delete: Request the deletion of your personal data.
To exercise these rights, please contact us at info@hotup.delivery or call +1 786 8400834.
6. Data Security
We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
8. Children's Privacy
Our Site and App are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. The App is intended for users who are 17 years of age or older. If we learn that we have collected personal information of a child under 13, we will take steps to delete such information from our files as soon as possible.
9. Mobile Application Privacy
a. Information Collected through the App. In addition to the information listed above, we may collect the following through our mobile application:
• Device Information: Information about your device, including device identifiers, operating system, and mobile network information.
• App Usage Information: Information about how you use the App, including features accessed and time spent on the App.
• Push Notifications: With your consent, we may send you push notifications or alerts to your mobile device.
b. Permissions. The App may request certain permissions that allow it to access your device data as described below:
• Location: Access to your device's location to provide location-based services.
• Camera: Access to your device's camera to allow you to take and upload photos.
• Contacts: Access to your contacts to facilitate sharing content or inviting friends to use the App.
You can manage App permissions through your device settings.
c. Third-Party Services. The App may include third-party services that collect data for analytics and advertising purposes. We use these services to analyze the performance of our App and to deliver personalized ads. Examples include Google Analytics for Firebase and Apple's App Analytics.
d. Compliance with Apple and Google Policies. We ensure that our App complies with Apple's App Store Review Guidelines and Google's Play Developer Policy, including but not limited to:
• Data Collection: Clearly disclosing what data is collected and how it is used.
• User Consent: Obtaining user consent for data collection, especially for sensitive data and permissions.
• Privacy Practices: Maintaining and publicly posting a privacy policy that includes information about data collection, use, sharing, and user rights.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our Site and App and updating the effective date. Your continued use of the Site and App after the changes become effective constitutes your acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
iCatering Inc.
7901 4th St N,
St. Petersburg, FL 33702
Email: info@hotup.delivery
Phone: +1 786 8400834